Refund & Return Policy

Thank you for shopping with KONEKA, a brand owned by CosLove Inc. We value your satisfaction and strive to provide high-quality products and reliable service. Please review our refund and return policy carefully.

1. Return Eligibility

We accept returns within 7 days of delivery.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition

  • All original packaging, tags, and accessories must be included

  • Proof of purchase is required

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

The following items are not eligible for return or refund, unless the item is defective or damaged upon arrival:

  • Underwear and lingerie

  • Swimwear

  • Personalized or customized items

  • Items marked as final sale

3. How to Request a Return

To initiate a return, please contact us at:

📧 Sales@koneka.store

Include the following information:

  • Order number

  • Reason for return

  • Photos (if the item is defective or damaged)

Our customer support team will review your request and provide return instructions if approved.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • We recommend using a trackable shipping service

  • We are not responsible for lost or delayed return shipments

5. Refund Process

Once your return is received and inspected:

  • Approved refunds will be issued to the original payment method

  • Refunds are processed within 5–10 business days

  • Shipping fees are non-refundable

Please note that processing times may vary depending on your payment provider.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or refund at no additional cost after verification.

7. Order Cancellations

Orders may be canceled before shipment. Once an order has been shipped, it cannot be canceled and must follow the return process instead.

8. Contact Us

If you have any questions about this policy, please contact us at:

📧 Sales@koneka.store

Thank you for choosing KONEKA.